Is the label familiar to you? It probably rings a bell, right?
You know I like to give exposure, and link in people and businesses I like. Well, you won’t get a link today!
I had a rough day today. (not complaining, it happens to all of us, but it is just to set the context) We decided to order some food from a Mexican restaurant I’ve been wanting to try for some time now. You know… Good comfort food, to nibble on, while sitting on the couch… A nice hygge evening.
17h55. I order online, because the restaurant delivers through Just Eat’s website. I prefer dealing with people, but a girl’s gotta do what a girl’s gotta do to get her tacos.
17h57. I get a confirmation by email, saying we should get our dinner around 18h45. Great! That’s more than reasonable.
18h45. I start peeking out the window. I probably look like a meerkat to my neighbours across the street. No delivery car in view. I start drooling.
19h00. Still anticipating our delivery. It’s ok, I’m not in such a rush. It should arrive anytime now.
19h15. Just Eat calls me back. Probably just to confirm the adress, for some reason, some delivery guys have trouble finding it. Nope. The Just Eat dude arrived at the restaurant but it seems like my order have been sitting on the counter for 45 minutes, so they’ve made a new one to make sure the food is hot upon arrival. Great! When will we get it?? 10 minutes? Okie dokie, that’s fine with me.
19h30. Still waiting. Second game of I’m-a-meerkat.
19h45. Ok, this is not funny anymore. I decide to call the restaurant. The food has left the building 10 to 15 minutes ago. Fine, I’ll go play angry-meerkat once more!
20h00. I decide to call back the number on my caller-id. It is obviously a cell phone, but I want to know where my tacos are. I usually order food when I am hungry. Now it’s more on the angry side, and I let Mr Just Eat dispatcher know that my patience is wearing thin. Very thin.
20h05. The food finally arrives.
2h10 minutes for not so warm tacos. Satisfied? Not really.
I know that this is probably an exception. Bad luck. Still…
I called the restaurant again. I wanted to let them know about my taco incident. I made it really clear that I didn’t blame them. Still they could lose customers if this wasn’t an isolated case. The owner was so sorry about what happened, that he invited me to come and eat for free at the restaurant.
I don’t think they have to pay for Just Eat’s poor service. I’ll go, I hope to meet Ernesto, who invited me, but I’ll probably insist on paying.
Will I recommend it? Nooooope! Will I use Just Eat again? Probably not.
I just don’t have that much patience…
Via today’s Daily Prompt: Patience